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1. Introduction

This Privacy Policy outlines how we collect, use, and protect personal data when you interact with our website, which is built on the Wix platform and targets business-to-business (B2B) clients. We are a company registered in Bulgaria and use third-party services including Mailchimp, Google Analytics, Google Tag, Microsoft Office 365, OneDrive, and Miro.

2. Data We Collect

We may collect the following types of data:

• Company name and business contact details (e.g., email address)

• IP address and browser information

• Usage data (pages visited, time spent)

• Marketing preferences

• Information submitted via forms (e.g., newsletter signup)

3. How We Collect Data

We collect data through:

• Website forms (e.g., contact forms, newsletter signups)

• Cookies and tracking technologies (Google Analytics, Google Tag)

• Email marketing tools (Mailchimp)

• Collaborative tools (Miro)

• Cloud services (Office 365, OneDrive)

4. Use of Your Data

We use your data to:

• Provide and improve our services

• Send B2B marketing communications via Mailchimp

• Analyze website traffic and user behavior

• Facilitate internal collaboration and communication

• Comply with legal obligations

5. Cookies and Tracking Technologies

We use cookies to:

• Ensure website functionality

• Analyze traffic and usage patterns

• Deliver personalized ads via Google Ads and Google Tag

You can manage your cookie preferences via our cookie banner, which complies with GDPR and is powered by Usercentrics.

6. Third-Party Services

We share data with the following third-party services:

• Wix.com – for website hosting and analytics

• Mailchimp – for email marketing and subscription management

• Google Analytics and Google Tag – for analytics and advertising

• Microsoft Office 365 and OneDrive – for communication and data storage

• Miro – for internal collaboration

These providers may store data outside the EU but are compliant with GDPR and use appropriate safeguards.

7. Your Rights

Under the GDPR, you have the right to:

• Access your personal data

• Request correction or deletion

• Withdraw consent at any time

• Object to processing

• Lodge a complaint with the Bulgarian Commission for Personal Data Protection (CPDP)

To exercise your rights, contact us at: contact@trident-ai.net

8. Data Retention

• We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

• For marketing purposes, we retain data for up to 24 months after the last interaction.

9. Data Security

• We implement appropriate technical and organizational measures to protect your data, including encryption, secure servers, and access controls.

10. Changes to This Policy

• We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
                                   Email: contact@trident-ai.net
Address: Trident-ai Ltd, 2 Vasil Aprilov, Burgas, 8000 Bulgaria